Infrastructure backbone In Chennai, Maxzime uses carpet space measuring 5,000 square feet across which it has built the data center. The electrical infrastructure includes redundant primary feeders, Skoda diesel generator sets, Merlin Gerin UPS systems, multiple redundant power distribution units, Static Transfer switches within each rack and cage. The temperature on the premises is maintained by the Multiple Precision Airconditioning units.

The data center also has redundant FM200 based fire protection systems and security and surveillance that includes 24x7 physical security, biometric access control, access card readers at all access points of the facility, closed-circuit surveillance cameras with video recording. Apart from the below mentioned we use adequate software for our development center.

• IPLC (International private leased circuit) line


• CTI (Computer Telephony Integration).
  
• IVR (Interactive Voice Response).
  
• Voice logger - This logs the conversation of all agents which can be used to check the quality of all agents.
  
• Call Centre Management Software - Software to manage the calls & reporting with required LAN Cabling.